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FAQ

Access the Android shell​

Using the remote, press HOME 1 8 8 8

Wrong input/app on startup​

  1. To access the Android shell, press Home 1 8 8 8 on the remote control
  2. Select Settings
  3. Select Signage Display
  4. Select Source settings
  5. Select Custom App
  6. Select Smartsign Player
  7. Click Save
  8. Exit Android
  9. Press Home on the remote control
  10. The on-screen display menu will show
  11. Select Configuration 1
  12. Select Boot on source
  13. Select Input: Custom

Change orientation​

  1. Click HOME on the remote. 
  2. Select CONFIGURATION 2 and then ROTATION in the onscreen menu.
  3. Set OSD ROTATION to PORTRAIT and IMAGE ROTATION: ALL to On.

Factory reset​

  1. Using the remote control press the following in sequence: Home 1 9 9 9 Return
  2. A factory menu will appear on screen
  3. Select Factory Reset
  4. Select Yes to confirm
  5. The display will turn off when the reset is completed

What browser does my screen have?​

ModelOperating systemWeb engineVersion*
xxBDL4650DAndroid 11Chromium110
xxBDL3650QAndroid 10Chromium110
xxBDL4550DAndroid 8Chromium98
xxBDL3550QAndroid 8Chromium98
10BDL4551TAndroid 8Chromium92
xxBDL4051DAndroid 7.1.2Chromium73
xxBDL4150DAndroid 7.1Chromium73
10BDL4151TAndroid 7.1.2Chromium73
xxBDL5055PAndroid 5.1.1Chromium39
xxBDL5057PAndroid 5.1.1Chromium39
xxBDL3050QAndroid 5.01Chromium37
10BDL3051TAndroid 4.4.4Chromium33
xxBDL4050DAndroid 4.4.4Chromium33

*Latest available as of 2024-03-26, will vary depending on screen firmware version